Enhance and uplift overall customer satisfaction levels by integrating a versatile virtual assistant into your service ecosystem.
Enhance and uplift overall customer satisfaction levels by integrating a versatile virtual assistant into your service ecosystem.
Integrating ChatGPT
Quick performance and accuracy responses
Industry:
eCommerce
Delivery:
2 weeks
Services Used:
NFTify is a leading no-code NFT marketplace with more than 20,000 users from all over the world. It is a powerful platform that enables anyone to build and launch their customized NFT marketplaces at a minimal cost.
Users often encountered difficulties in searching for answers on the NFTify website due to various topics and FAQs, leading to time-consuming and distracting experiences.
Additionally, human staff were unable to provide 24/7 support, resulting in delayed responses to customer queries. To overcome these challenges, NFTify sought a smart chatbot solution capable of delivering real-time support.
Ekotek developed the AI chatbot by leveraging the power of OpenAI and utilizing NFTify’s existing data, including user guides, legal documents and FAQs. The chatbot was designed to crawl data from NFTify’s sitemaps and learn from internal documents uploaded by the admin, enabling it to provide accurate and relevant responses to customer inquiries.
We also refined the chatbot’s natural language processing capabilities, fine-tuning it to understand user intent and provide precise answers. After rigorous testing, the AI chatbot was seamlessly integrated into NFTify’s website.
The AI chatbot implementation introduced some key features
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Ready for your own success story?
Dylan Dong Do is a seasoned leader with over 15 years of experience in business management across both product and ITO companies. Under his leadership, Ekotek has grown from a small team to a thriving organization of over 200 skilled professionals in just 5 years.
Throughout Dylan’s career, he has achieved remarkable success. In 2009, he played a key role in developing batdongsan.com.vn, establishing it as Vietnam’s top real estate listing platform. In 2018, Dylan was promoted to Chief Operating Officer of VTI, driving VTI to exponential growth from a 30-member team to a robust force of over 300 staff.
With a desire to integrate technological advancements into everyday life, Dylan Dong Do founded Ekotek. He consistently updates his knowledge and skills in advanced technology to orient the company, ensuring that it stays at global trends and better serves the needs of customers.
